Booking Terms & Conditions
The Bath Hotel Terms and Conditions V5.0 June 2023
These terms and conditions apply to any bookings made at The Bath Hotel, Lynmouth Street, Lynmouth, EX35 6EL.
Definitions.
‘Company’ or ‘we’ applies to The Bath Hotel (which is the trading name of Severn Sea Ltd) whose registered business address is The Bath Hotel, Lynmouth Street, Lynmouth, EX35 6EL. The company number is 09400266.
‘You’ applies to the individual who has made the reservation.
‘Booking’ means any booking or reservation for accommodation, functions or any other service or items made with us.
‘Contract’ means the booking and these terms.
‘Terms’ means these terms and conditions.
‘Hotel’ relates specifically to The Bath Hotel, the trading name of Severn Sea Ltd.
‘Website’ means The Bath Hotel website, www.thebathhotellynmouth.co.uk
‘VAT’ means Value Added Tax
‘Third Party Booking Agents’ relates to agents who make reservations on your behalf with us, for example, Booking.com, Expedia etc. If you have NOT made a booking direct via our website, on the phone to us, or via our direct email, your booking will be through a third-party booking agent.
‘Children’ relates to ages 0-12 years old in terms of their age and legality of their presence in the bar.
2. Bookings
All bookings at the Hotel are subject to these terms.
At the time of booking, or at check-in, we will take valid credit or debit card details and by providing these, you are authorising us to charge that card for any monetary amount that become owing to us.
At the time the booking is made, we will take a deposit of one night’s stay to confirm the reservation. No reservation is confirmed until we have taken a deposit.
3. Charges
The prices displayed on our website, or through third party booking agents, show a bed and breakfast rate, per night, based on 2 people sharing for ALL ROOMS.
Family rooms will have an additional sum added of £25.00 per child, per night, up to the maximum occupancy of each specific room. VAT at the prevailing rate is included in these prices.
You will be charged in the local currency of the hotel (GBP)
Price lists for additional items such as restaurant meals, bar drinks etc are either on display on our website or in the hotel or are available on request.
4. Check In and Check Out Requirements
In the interests of security and to prevent fraud, at the time of check-in, you may be required to confirm your identity by providing your booking reference, your passport, identity card or driving license.
If you are not from the Commonwealth, we are required by law to ask you to provide a copy of your passport and to leave details of your next destination.
These details are held for twelve months and may be disclosed by us to a police officer or to a relevant authority figure as required by applicable law in connection with investigating or preventing a crime.
The information may be required for any member of your party over 16 years old, and if you do not provide us with this information we reserve the right to refuse entry to our hotel.
Unless arranged separately, check in is from 14h00 on the day your reservation begins.
Staff in office, or hospitality areas of the hotel are able to provide assistance with check in up to 2200.
If you arrive after 2200 we can, upon prior arrangement, leave the necessary items to facilitate your check in in our lobby. However, if you need to or request the assistance of a night manager, a £15 late check in fee will be charged.
On the day of Check Out, guests need to vacate their room by 1030, unless a later checkout has been agreed in advance with the hotel.
Late checkouts are chargeable, please enquire with reception for the cost.
Rooms have a maximum occupancy, which is set by the hotel.
Any additional occupancy for a room will need to be agreed prior to your arrival with the hotel.
5. Payment
We accept Visa, Visa Debit, Mastercard, Mastercard Debit and Delta.
We do not accept American Express. Business/Corporate Credit Cards are subject to an administrative charge of 4% of the total bill.
At the time of or before check-in, in all circumstances we will ask you for a valid credit card to hold against your room.
If you choose to charge meals, drinks or any other service that we provide to your room, we reserve to right to make periodic charges to your card for the balance at that time.
If for any reason the payment is not successful, we will request payment by an alternate method. If that payment is also not successful, and no successful alternative is provided, we reserve the right to refuse you access to the room.
All outstanding balances are due on your departure from the hotel and will be explained to you when you check-out. Bills/invoices can be emailed to you at your request.
6. Cancellations and No Shows
For bookings of up to four rooms, you are entitled to cancel your booking and receive a refund for monies paid for that reservation up to 5 days before you are due to check into the hotel, unless in relation to a Government mandated closure or travel restriction.
This applies up until 1200 hours, five days before you are due to arrive.
For bookings cancelled less 5 days prior to arrival a cancellation charge equivalent to 100% of your reservation will apply.
In the event of a ‘no-show’ – in that you fail to arrive at the hotel on your day of check in, and we have had no notification that you have cancelled in advance, we reserve the right to charge all monies owed to us for your entire stay.
If you elect to check out earlier than the reservation was originally made for, the full and total balance of your stay is payable.
For bookings of five or more rooms, these are classed as group bookings and the cancellation policy is different.
Please see the section below on group bookings for further information.
7. Changes to bookings
Very occasionally, we may need to cancel your booking.
As much notice as possible will be given in these circumstances, and you will be given a full refund. Once a refund has been given and you have been notified, we have no further obligation to provide you with alternative accommodation.
Occasionally, we will need to change the room that you have booked for operational or safety reasons.
If the room that we are moving you to is of a lower grade, we will provide you with a refund for the difference in price. We will always endeavour to swap you to a room of similar or higher standard.
8. Damage
We reserve the right and you authorise us to charge your valid credit or debit card for any damage caused to the hotel room that you are staying in, or to any area of the hotel during your stay, or for missing items.
9. Accessibility
The hotel is over three floors and we do not have a lift.
All the room grades (e.g. Quirky, Sea view king etc) are over all three floors.
Please make us aware at the time of booking if you require a room on the first floor.
If you require assistance with luggage, let us know at check in.
10. Parking
Our five suites benefit from private onsite parking.
Cars and their contents are left at the owners risk and we do not accept any responsibility for any loss or damage however caused.
If you take a space this is reserved for another guest, you will be charged a minimum of £25 per day.
If you reserve a room other than a suite, please see reception for more information on a permit for your stay in one of two public car parks.
We are unable to guarantee space in the public car parks, nor accept any responsibility for loss, damage or fines / tickets issued to you.
11. Events
The hotel frequently holds events such as band nights, private functions etc. Please contact the hotel to find out if there are any events happening during your stay, at your convenience.
We cannot guarantee that there will not be an event happening during your stay.
12. Guest Behaviour
Guest are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, or to cause offence to other guests or members of staff. We reserve the right to refuse accommodation or service to remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
13. Smoking
The Bath Hotel is a non-smoking premises and guests are not permitted to smoke in rooms or public areas. If you are found to have been smoking in your room or anywhere else within the building, we reserve the right to fine you £100.00, on the card that we have held for you.
14. Children
In terms of supervision, all children (a person 12 years of age and under) staying at the hotel must be accompanied and supervised by an adult at all times.
Children may be in the hotel bar area with an adult but must not be allowed to sit at the bar.
Up to two children can stay in our family rooms at a cost of £25.00 per night, per child, which includes breakfast.
Cots and extra beds are available however these are limited to certain rooms and subject to availability.
Additional beds are charged at £25.00 per night including breakfast.
We do not provide babysitting services at the hotel.
15. Pets
We welcome well behaved dogs in specific rooms only.
You must check that you have booked a dog friendly room by contacting the hotel direct, even if you have booked the room through a third party booking agent.
If you have not checked and arrive at the hotel with your dog, we cannot guarantee that your dog will be able to stay in the hotel.
There is a charge per dog per night ranging from £12 – £28 depending on the room type booked.
Dogs are not allowed on any furniture anywhere in the hotel, bar or restaurant including the beds.
You must not leave your dog unattended in the hotel room, as this may cause a disturbance to other guests.
Any damage caused by your dog in the hotel room will be charged to the card that we have held for you.
Should your dog have any toilet accidents in the room we reserve the right to charge up to £100.00, on the card that we have held for you.
We encourage you to bring your dog with you to breakfast, where there is a separate area set up for guests dining with their dogs.
Dogs are welcome in the bar and The Galley area for evening meals.
We do not accept cats or other pets.
16. Lost Room Keys
We reserve the right to charge £25 for lost room keys, once the key has been returned we will refund this charge.
17. Personal Information
We will never pass your details on to a third party.
You will be asked at check-in whether you wish to be included in our marketing e-mails, which contain special offers and discounts.
Please contact us on 01598 752238 or info@bathhotellynmouth.co.uk for further information.
18. Force Majeure
The company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstance beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric, power, gas, water or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
19. Limitation of liability
The company will not be responsible for the loss or damage of any property left in the hotel other than as required under any applicable law.
The company will not be liable for any indirect, consequential, or pure economic loss or any loss of profit, goodwill or opportunity (whether cause by the negligence of the company, its employees, contractor or agents or otherwise.) the company’s total liability shall not exceed the value of the charges received by it under the contract.
Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation.
20. Governing Law and Jurisdiction
The contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
21. Website Information
While all reasonable efforts have been taken to ensure the accuracy of the information on the website, the company does not accept any responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements features on the websites without notice.
Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content of third party sites.
22. Group Bookings
A group booking applies to a reservation of five rooms or more, for the same time period.
This policy for a group booking still applies if the rooms are booked and paid for by individuals, rather than a single point of contact.
At the time of booking, a 50% non-refundable deposit is required to secure the reservation and card details (that are in date for your arrival) must be given to hold on our booking system.
For direct customers, we require the individual members of the group booking to ring the hotel so we can allocate room accordingly and also hold card details for each room. Payment must be made to secure the reservation.
We will not hold rooms without payment.
For unforeseen circumstances, we will be flexible where possible to move the booking but this will be down to availability and time of year.
Should you require any amendments to your reservation, we will do our best to accommodate your needs. Please note that within the two-week period before your arrival, that no further amendments can be made to your group booking.
Additional rooms may be added on subject to availability.
23. Special offers, packages and Christmas and New Year’s Eve reservations.
The Bath Hotel decides what is a special offer or package is. For special offers and packages, the terms and conditions about deposit payments and cancellation periods may differ to the stipulations above. All other terms and conditions apply.